Guarantee and Return Policy
100% Quality Guarantee
MyFlowerBuyer is dedicated to shipping only the freshest, finest quality flowers available. Please follow carefully the Flower Care Instructions for your flowers within a few hours of receipt. Please remember that most all flowers ship in dry pack and will look very different when you first receive them than they will after you take the simple steps to rehydrate them.
We have been shipping the freshest and highest quality farm-direct wholesale flowers for more than 13 years. We work with a select network of farms and shippers in Central America, South America, Holland and the United States who share our same commitment to quality. As a result, we have had very few actual quality problems and can confidently offer a 100% Quality Guarantee.
Remember: fresh flowers are a product of Nature. Therefore, they will always exhibit natural variations in colors, shapes, size, number of blooms, and even spots. Our Guarantee does not cover these natural variations and imperfections. Florists deal with these every day and often don't use all the individual flowers in a bunch in their designs. Some flowers, like roses, are covered with "guard" petals on the outside of the bloom. Guard petals are damaged during the growing process and need to be removed. This is natural and expected.
Substitution Policy - Sometimes a substitution may be required to assure your flowers are delivered on time. If so, we are careful to assure your order is as close to your original choice as possible, even if this means substituting flowers of greater value. While our goal is to always keep you informed, we may ship a substitution without confirmation from you. Your order shows acceptance of this policy.
MyFlowerBuyer.com ships only the finest in online wholesale flowers and wedding flowers. Orders are individually processed and hand-packed at the farm level. Our customers should expect only the highest quality fresh cut flowers and first class service with every order.
We highly recommend that you or your representative be present at the time of delivery. A signature requirement may or may not** be required at the time the flowers are delivered.
MyFlowerBuyer.com will not be responsible for lost or stolen packages, damage to the products as a result of being left in inclement weather, freezing or hot temperatures, etc., damage to products as a result of prolonged travel times caused by the customer not being present, shipper delays, delays as a result of Customs and Agricultural inspections, or acts of God.
Remember: fresh flowers are highly perishable, time-sensitive products which require different handling than other goods.
Claims for Credit
If you are not satisfied with you flowers, please call MyFlowerBuyer IMMEDIATELY after opening your shipment. All claims regarding flower quality must be reported by phone and email within 24 hours of receipt of product. Digital pictures of ALL the flowers you are claiming, as well as the box and ALL box labels, are REQUIRED. Pictures should include a close up of the product, as well as a more panoramic or larger view of the product showing the bunches in question. Claims made after 24 hours of receipt of product will NOT be accepted. We may ask for return of the flowers to process your claim.
If you need to file a claim, please call us immediately at 877.553.9917 and send an email to Claims@MyFlowerBuyer.com.
MyFlowerBuyer.com will not be responsible for products mishandled by customers. Complete flower care instructions are posted on our website on each product page, with general instructions on the home page. Due to the farm-direct nature of our floral program, flower care instructions are not included in each package. It is the customer's responsibility to know how to properly care for the products they are ordering. If flowers are damaged in shipment, you must place a claim with the carrier.
Due to the farm-direct nature of our floral program we prefer that all orders be placed at least 10 days prior to your desired delivery date. We will do our best to fulfill orders with less lead time. In these cases, prices may be higher because we must buy off the open market instead according to pre-arranged prices from our farms.
While all products are priced to include current shipping charges, we have no control over unexpected significant changes in the price of oil which may cause our shippers to apply additional fuel surcharges. We make all diligent efforts to reflect changes in total shipping costs in our listed prices. However, there may be times at which we may have to add fuel surcharges to the cost of your order.
Changes to an Order
If you wish to change your order you must do so at least 10 days prior to your desired delivery date. We may not be able to process changes to your order without 10 days notice.
All canceled orders will be assessed a $15.00 processing fee. If you wish to cancel your order you must do so at least 7 days prior to your desired delivery date. Requests to cancel orders less than 7 days will not be accepted and the order will be delivered as scheduled.Missing Flowers
In the event that part of your order is missing, notify us immediately by phone and email. MyFlowerBuyer will check with the farms to verify the packing of your box. If there is a discrepancy, MyFlowerBuyer will reimburse the customer the value of the missing items per the pricing on the order. MyFlowerBuyer will not be responsible for replacing missing items from your local floral suppliers.
Your decision to purchase from MyFlowerBuyer confirms your acknowledgment and acceptance of our policies.
**If you have ever signed a door tag by FedEx authorizing them to leave a package, all future packages will be delivered without a signature requirement. Some of the flower farms that we work with do require packages to be delivered with a signature release.