Frequently Asked Questions:
Do you really have FREE SHIPPING? Yes. There is NO extra charge for shipping. It is included in the price. We ship overnight in most cases. Some internet seller say they have "free shipping," but when you read the fine print, you have to order a minimum to get free shipping. We don't condone such deceptive practices.
When should I place my order?
You should place your order as soon as you know what you want. Waiting until the last minute is not advised, since our options are much more limited. Our goal is to give you the best service possible. Early ordering makes this easier. When should I schedule delivery? At checkout, you'll be asked for a delivery date. We suggest delivery Tuesday - Thursday for the least possible problems. We ship farm fresh flowers, so there should be no problems with flowers staying fresh for your event if you follow the flower care instructions on each flower web page. When do you charge my credit card? Unless you specify otherwise, we will charge your card no earlier than the week before shipping. Do you guarantee the quality of my flowers? Yes, we do. If your flowers are bad, we will replace them if there is time. If there is not, we will issue credit. Please note our Guarantee and Return Policy for details and specific procedures. They are simple, but need to be carefully followed in a timely manner. You need to notify us within 24 hours of delivery, but preferably much sooner. My order shows "Processing" Is it coming? All orders show "Processing" until we enter tracking numbers and send them to the email address on your order. We carefully follow up on all orders and send them to the farms on a timely basis. Unless we have notified you otherwise, we are experiencing no problems with your order. When will I get tracking number(s) for my order? We will send tracking numbers when we have all of them for your order. Usually, this will be no later than the evening before expected delivery. Sometimes they will be earlier. Occasionally, due to circumstances beyond our control, we will not have the tracking numbers until the day of delivery. When will my flowers be delivered? We ship everything priority overnight. Usually they will be delivered by 10:30 am. Some out-of-metro areas get FedEx delivery by noon or 4:30 pm. You can check your promised delivery time by visiting the FedEx website. If your flowers do not arrive by the expected delivery time, call FedEx directly at 1-800-GOFEDEX, or call us. Do I need to be at the delivery address to take delivery? It is best to have someone at the address to take possession of your flowers. If that isn't possible, leave a note instructing FedEx to leave without a signature, take next door, etc. If you have ever had FedEx leave deliveries without a signature, they will probably do that without other instructions. With no instructions, and no signature, FedEx will leave a door tag telling you they will re-deliver the next day. We don't recommend that. It is best to take possession of your flowers and get them out of the elements and processed so they can be re-hydrated. If need be, have your flowers delivered to an address where you know they will be signed for. We are not liable for delivery problems due to incorrect addresses, no one home, etc. I'm nervous about ordering flowers online. I've never done it before or had a bad experience. Can you re-assure me? We've been selling wholesale flowers for more than 10 years. We only work with vendors with good quality and good service. It is silly not to. We do our best to make you happy with your order because we want your future business and good recommendations to your friends. Companies without that business philosophy should be weeded out of the market. We intend to stay! I want a specific assortment of flowers. Can I do that? Flowers like gerberas and roses are fairly easy to order in specific assortments, IF you order early enough. Just order assorted and at checkout, specify your colors in bunch increments. Assortments are much easier to do in general colors than in specific varieties, though you can ask. Many of our flowers are farm-packed with no ability to specify assortments. I'm not a retail florist. Will you sell to me? Yes. You haven't answered my questions above. How can I contact you? You can either email your questions to us at Porter@MyFlowerBuyer.com or call us toll free 8 am to 6 pm central time at 877-553-9917. |
