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Guarantee and Return Policy
Last Updated: 08/21/2008

Guarantee & Return Policy is an online farm-direct floral importer. We're dedicated to delivering only the freshest and highest quality cut flowers to our customers at wholesale prices. We work with a select network of farms and shippers in Central America, South America, Holland and the United States who share our same commitment to quality. Thanks to our strategic alliance with overnight couriers including FedEx and DHL, we can safely deliver the finest fresh cut floral products to our clients within 96 hours of being cut! ships only the finest in online wholesale flowers and wedding flowers. Orders are individually processed and hand-packed at the farm level. Our customers should expect only the highest quality fresh cut flowers and first class service with every order.

We highly recommend that you or your representative be present at the time of delivery. A signature requirement may or may not** be required at the time the flowers are delivered. will not be responsible for lost or stolen packages, damage to the products as a result of being left in inclement weather, freezing or hot temperatures, etc., damage to products as a result of prolonged travel times caused by the customer not being present, shipper delays, delays as a result of Customs and Agricultural inspections, or acts of God.

Remember: fresh flowers are highly perishable, time-sensitive products which require different handling than other goods.

Order Placement

Due to the farm-direct nature of our floral program we require that all orders be placed at least 10 days prior to your desired delivery date.

Fuel Surcharges

While all products are priced to include current shipping charges, we have no control over unexpected significant changes in the price of oil which may cause our shippers to apply additional fuel surcharges. We make all diligent efforts to reflect changes in total shipping costs in our listed prices. However, there may be times at which we may have to add fuel surcharges to the cost of your order.

Changes to an Order

If you wish to change your order you must do so at least 10 days prior to your desired delivery date. We may not be able to process changes to your order without 10 days notice.

Order Cancellations

All canceled orders will be assessed a $15.00 processing fee. If you wish to cancel your order you must do so at least 7 days prior to your desired delivery date. Requests to cancel orders less than 7 days will not be accepted and the order will be delivered as scheduled.


Claims regarding flower quality must be reported to within 24 hours of receipt of product. Claims made after 24 hours of receipt of product will not be accepted. We may ask for your assistance with pictures, date and time of delivery, and possibly the return of the products to process your claim. Please know that all claims are handled on a case by case basis.

If you need to file a claim, please call us immediately at 877.553.9917 and send an email to will not be responsible for products mishandled by customers. Complete flower care instructions are posted online as a courtesy. Due to the farm-direct nature of our floral program, flower care instructions are not included in each package. It is the customer's responsibility to know how to properly care for the products they are ordering.

Missing Flowers

In the event that part of your order is missing, notify us immediately by phone and email. will check with the farms to verify the packing of your box. If there is a discrepancy, will reimburse the customer the value of the missing items per the pricing on the order. will not be responsible for replacing missing items from your local floral suppliers.

Your decision to purchase from confirms your acknowledgment and acceptance of our policies.

**If you have ever signed a door tag by FedEx authorizing them to leave a package, all future packages will be delivered without a signature requirement. Some of the flower farms that we work with do require packages to be delivered with a signature release.

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